Everyday vocabulary A1

Polite phrases for authorities and service

Wording for appointments, inquiries, documents and emails.

kommunikation behoerde alltag

What is that?

Polite standard sentences help to communicate calmly and clearly in formal situations.

Where do I do that?

Can be used in Bürgeramt (Citizens' office of the city administration), at the bank, in practice or at work.

Required documents

  • No

Typical costs

No

Note: Costs may vary by state or city.

Progress

  1. 1 Use greeting
  2. 2 Briefly state your concerns
  3. 3 Ask a query
  4. 4 Finally, thank you

Important German words & sentences

Entschuldigung, ich habe eine Frage.
Könnten Sie das bitte wiederholen?
Welche Unterlagen fehlen noch?
Vielen Dank für Ihre Hilfe.
Guten Tag, ich habe heute einen Termin.
Könnten Sie mir bitte den nächsten Schritt erklären?

Common mistakes

  • • One-word answers that are too short often seem impolite in formal situations.

Official source