Insurance & Law B1

Consumer rights in online purchases and contracts

Some information is free of charge; Individual legal advice may be chargeable.

widerruf onlinekauf verbraucherrechte

What is that?

Clear information and consumer rules apply to online purchases and digital contracts. If you know these rules, you can control bad purchases, cost traps and disputes much better. What is particularly relevant in practice are cancellation periods, documentation and the quality of written communication.

Where do I do that?

Order confirmation Invoice Communication Evidence Contract documents Proof of payment

Required documents

  • Identify contract type and deadlines
  • Store all documents centrally
  • Send cancellation/complaint in writing and comprehensibly
  • Document deadlines with dates
  • Pay attention to response deadlines
  • If there is no solution, escalate (arbitration/advice)

Typical costs

Some information is free of charge; Individual legal advice may be chargeable.

Note: Costs may vary by state or city.

Progress

  1. 1 Detailed guidance on revocation, documentation and conflict resolution in everyday life.

Important German words & sentences

der Widerruf - fristgerechte Rücknahme eines Vertrags
Die Reklamation - formale Mängelanzeige
Der Nachweis - belegbare Dokumentation
Ich widerrufe den Vertrag fristgerecht.
Bitte bestätigen Sie den Eingang meines Widerrufs schriftlich.

Common mistakes

  • • Only clarification by telephone without written confirmation.
  • • Allow deadlines to pass without proof of shipment.

Official source