Insurance & Law B1

Consumer rights in online purchases and contracts

Some information is free of charge; Individual legal advice may be chargeable.

widerruf onlinekauf verbraucherrechte

What is that?

Consumer advice center, provider support and, if necessary, arbitration or legal proceedings.

Where do I do that?

Identify contract type and deadlines Store all documents centrally Send cancellation/complaint in writing and comprehensibly Document deadlines with dates Pay attention to response deadlines If there is no solution, escalate (arbitration/advice)

Required documents

  • Order confirmation
  • Invoice
  • Communication Evidence
  • Contract documents
  • Proof of payment

Typical costs

Some information is free of charge; Individual legal advice may be chargeable.

Note: Costs may vary by state or city.

Progress

  1. 1 Identify contract type and deadlines
  2. 2 Store all documents centrally
  3. 3 Send cancellation/complaint in writing and comprehensibly
  4. 4 Document deadlines with dates
  5. 5 Pay attention to response deadlines
  6. 6 If there is no solution, escalate (arbitration/advice)

Important German words & sentences

der Widerruf - fristgerechte Rücknahme eines Vertrags
Die Reklamation - formale Mängelanzeige
Der Nachweis - belegbare Dokumentation
Ich widerrufe den Vertrag fristgerecht.
Bitte bestätigen Sie den Eingang meines Widerrufs schriftlich.

Common mistakes

  • • Only clarification by telephone without written confirmation.
  • • Allow deadlines to pass without proof of shipping.

Official source