Digital & Contracts B1

If you have internet problems, complain correctly

Document disruptions, set deadlines and use complaint channels.

stoerung reklamation internet

What is that?

In the event of recurring disruptions, consumers have the right to a reduction in price and to complain, depending on the case.

Where do I do that?

Contract number Fault log Communication Evidence

Required documents

  • Contract number
  • Fault log
  • Communication Evidence

Typical costs

Complaints to the provider are free of charge; external advice may be chargeable.

Note: Costs may vary by state or city.

Progress

  1. 1 Document disruptions, set deadlines and use complaint channels.

Important German words & sentences

die Störung - technische Beeinträchtigung
Die Reklamation - formale Beschwerde
Das Protokoll - dokumentierte Aufzeichnung
Seit drei Tagen ist mein Anschluss instabil.
Bitte bestätigen Sie meine Störungsmeldung schriftlich.

Common mistakes

  • • Only complain by telephone without written documentation.

Official source